Code of Practice for Guild Members

1. They must at all times reach the satisfactory standard of workmanship required by the Guild.

2. All complaints brought to the attention of the Guild must be dealt with speedily and satisfactorily. When the Guild writes to a member about such matters, the member is obliged to reply in writing without delay. Failure to do so can constitute a legitimate reason for expulsion from the Guild.

3. Members should be aware of their legal obligations for example with regard to the sale of Goods Act, the supply of Goods and Services Act and the Trade Descriptions Act. (Leaflets on this legislation are available from the Office Of Fair Trading at Field House,15-25 Breams Building, London EC4A 1PR.)

4. Members should provide their membership number to members of the general public when requested to do so.

5. Members should make sub-contractors aware of their Guild membership and the resultant obligations this places on the sub-contractor to work to the standards required by the Guild.

6. All members will use their best endeavors to abide by any agreed timetables of work and delivery.

7. All members should obtain prior approval from the customer (preferably in writing) for any variation to the agreed work.

8. All members should ensure that any remedial work consequent upon the practical completion of a contract is finished to a good standard and in accordance with the agreed timetable.

9. All members should provide all customers with a choice of materials or goods where appropriate together with clear explanations of their relative merits and costs.

10. All members will agree to arbitrate when this is suggested by the Guild and cooperate with and abide by the decisions of the arbitrator appointed by the Guild.

11. All members should have fully paid up public employers liability insurance cover.

12. All members must allow their work to be inspected.

13. Partnerships must adhere to the Business Names Act 1985 - that is where the partners' names do not appear in the title of the firm they must appear on all stationery.